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Join a stable, team-oriented company where your customer service skills truly matter. Work in a collaborative office environment that values teamwork, cross-training, and long-term fit—plus offers optional on-call bonuses for extra earning potential.
The Advance Group is currently looking to fill a Customer Service Account Manager position located in Sylvania, OH. The ideal candidate would have strong customer service and computer skills, and a team-oriented mentality.

Responsibilities of the Customer Service Account Representative:
• Serve as the primary point of contact for assigned national account customers
• Manage incoming service calls and customer requests
• Create and track work orders and service tickets using company software
• Coordinate with internal teams to ensure orders are completed and delivered on time
• Provide customers with order status updates, tracking information, and expected timelines
• Answer phones and assist customers with questions or issues
• Monitor and manage customer-related data, including aging reports and performance metrics
• Assist with customer-specific projects from start to finish
• Document processes and follow project timelines
• Cross-train with team members and assist with coverage as needed
Hours for Customer Service Account Representative:
• Monday–Friday, 8:00 a.m. – 5:00 p.m.
• Optional, voluntary on-call rotation after hire
– Weekdays: 5:00 p.m. – 10:00 p.m.
– Weekends: 8:00 a.m. – 10:00 p.m.

Compensation for the Customer Service Account Representative:
• Starting pay: $18.00/hour
• Optional on-call bonuses after hire- could earn over $1,000/month extra
• Benefits offered after hire-in, including:
– Health, dental, and vision insurance
– Paid holidays
– PTO
– Sick time
– 401(k)

Requirements of the Customer Service Account Representative:
• High school diploma or GED required (Associate’s degree preferred, not required)
• Strong written and verbal communication skills
• Customer service experience
• Comfortable working on a computer throughout the day
• Strong attention to detail and ability to multitask
• Team-oriented mindset with willingness to cross-train
• Good computer skills; Microsoft Office experience a plus
• Ability to pass a pre-employment drug/background screen

Apply today!
Our mission is to become a true resource to our candidates and connect them with leading employers in Northwest Ohio and Southeastern Michigan. Advance your career with The Advance Group.

Advance Group Perks include:

• Health Benefits and at Low Group Rates
• Paid Time Off and Holiday Pay
• 401K Plan
• Referral Bonuses
• Performance and Attendance Incentives